If you were not satisfied with our products, check below the cancellation policy:

Course cancellation:

If you wish to cancel or reschedule an instructor training for which you are registered, we are happy to help you with this. You may make changes to your instructor training reservation up to 10 days prior to the training, without penalty. If you wish to cancel or reschedule prior to but within 96 hours of the training, a 20% cancellation or rescheduling fee will apply. You may reschedule your initial reservation a maximum of three times within these terms, but if you are unable to attend after rescheduling on three separate occasions

Products:

The deadline to request the cancellation of your purchase is up to 30 calendar days after receipt.

Please contact our Customer Service on phones (21) XXXX-XXXX, or send an email to orders@ginasticanatural.com

Only the holder of the order may request the cancellation.

Return of Banking Billet values

If the payment method chosen was the bank payment and the payment has not been made ​​, the order will be canceled automatically on maturity of the bill, without any charge to you . But if you have already paid the ticket , we will refund amounts by way of refund in the current account of the holder of the purchase within 10 business days . We do not accept third-party accounts .

Credit Card

Se a forma de pagamento escolhida foi o boleto bancário e o pagamento ainda não foi efetuado, o pedido será cancelado automaticamente no prazo de vencimento do boleto, sem qualquer ônus para você. Mas se você já pagou o boleto, faremos a devolução de valores através de reembolso na conta corrente do titular da compra em até 10 dias úteis. Nós não aceitamos contas de terceiros.

Cartão de crédito

In the case of purchase by credit card , the return of the total value occurs through chargeback to your credit card within 10 business days . After this period , see the administrator of the credit card will be released to know how the chargeback on your invoice.

For purchases with credit with partial refund of the purchase card, the refund is returned via the current account holder’s purchase and do not accept third parties.

The return values ​​will be processed only after receipt and analysis of the conditions ( s ) Product ( s ) in our Distribution Center.

Return of Merchandise

Check our return policy